WORKFLOWS / MARKETING CONTACT

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Good morning community

- I created a workflow
- A list automatically feeds the workflow with new contacts.

- Unfortunately some of thise contacts were not set as Marketing Contacts
- hence the emails where not sent to them and gave an error.

- I fixed those contacts and updated them as marketing contacts

- The workflow still gives the error.

QUESTION: How can I enable those contacts to be sent the workflow mails?

2

Hi @LJIMÉNEZ24,

How exactly did you update the contacts to be marketing contacts (via bulk editing, workflow etc)? Can you share a screenshot of the error please? How exactly did you re-enroll the contacts?

Generally, I’d recommend placing a workflow action right before the marketing email send - as HubSpot has a workflow action “Set marketing contact”.

Best regards

3

Hi Karsten, thanks for your reply.

The issue was that the contacts I uploaded trough import, were not set as marketing contacts before enrolling them to the workflow. Thus they were not able to receive the emails. When I realised, I made them marketing contacts but the first 3 emails of the workflow were never sent.

4

Hi @LJIMÉNEZ24,

In that case I would do the following:

  • Create a list of contacts who received the emails already
  • Clone your workflow
  • In the enrollment criteria, exclude the list from the first step
  • Make sure all contacts are marked as marketing
  • Turn on the workflow

If you’re unsure about anything, please share a screenshot.

Best regards!