Workflow to trigger notification if two properties are not the same

CRM & Sales Tips, Tricks & Best Practices
1

Hi. Is it possible to set up a workflow that will trigger a notification internally if two properties does not have the same value? So if X is not equal to Y - send en internal email?

2

Hi @MariaKristians1,

Not out of the box, no. You would either have to set up specific branches (if property 1 has value A but property 2 does not have value A OR if property 1 has value B but property 2 does not have value B OR …) or use a custom code action in a workflow (requiring Operations Hub Professional and a developer to write the code which compares the two property values).

Best regards!

3

Thanks for the quick reply, I suspected that this was not possible right out of the box.