Hello, my WordPRess plugin keeps disconnecting every 2 or 3 times per week. I tried lowering the PHP version from 8.2 to 7.4 which is known for its compatibility, but it’s still not working.
Would you be able to please confirm that the plugin meets the following requirements?
- Your website or blog must use a WordPress.org install, or be on the WordPress.com Business plan. Any other plan with WordPress.com (e.g., Premium, Personal) will not allow for plugins or JavaScript and will not be compatible with the plugin.
- Your WordPress version should match the plugin requirements. This is stated in the plugin page’s right sidebar next to WordPress Version.
- You must be a WordPress admin to install plugins for your site
Once you can confirm that you meet the requirements, can you please enable third-party cookies in your browser and disable any add-ins or extensions that block third-party cookies in your browser?
Here’s documentation from all the major browsers on how to enable third party cookies:
I would also recommend clearing your browser’s cache as well.
If after doing so, the issue persists, would you be able to disconnect and connect the plugin again?
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Hello! I’ve tried all these steps and it’s still not working.
You have aslo ensured that the API credentials are accurate and current to avoid any such issues.
If necessary we can also regenerate them in HubSpot to retry - in the meantime, i will also try to research a bit more on this.
Regards