Why breeze intelligence DO NOT consider Whatsapp conversations?

AI
1

I am amazed why Breeze intelligence do not show or consider WhatsApp conversations in their reports, so if i ask what the lastest activities have been it will never show WhatsApp messages, this is frustrating. There are many countries where WhatsApp is a primary communication channel
regards

2

Hey @PGarcesLamber,
Thanks for taking the time to provide your feedback in our Community!
Because this is a limitation, I highly recommend posting what you would like to see in our Ideas Forum. This would allow other users to upvote your idea, expand on it, and present the need directly to our Product team.
You can also post the URL to your idea in this thread, and we can begin upvoting it for you!
Shane, Senior Community Moderator

3

Appreciate your message, will do. Here is the Idea I submitted: Breeze Intelligence to Include Whatsapp conversations You can add your upvote and comment on it, if interested.

4

Hi @PGarcesLamber

Completely agree. If most of your customer conversations happen over WhatsApp, not having them included in Breeze summaries leaves out an important part of the picture. Hopefully this is something HubSpot expands in the future.

Thanks!

5

Hi @GRajput and all,

Thanks for sharing your valuable feedback on the HubSpot Community!

I’d suggest adding your comment on this idea (created by @PGarcesLamber, thank you!): Breeze Intelligence to Include Whatsapp conversations so that the Team can keep an eye on this!

Thanks so much,

Bérangère