Hi Everyome, we have a client who has 18+ sales staff.
They are on Sales Ent & Marketing Pro.
They want to be able to connect each of their personal WhatsApp to HubSpot to keep track of all communication.
Besides Niswey**,** has anyone else worked with another solution?
Hi @BeancavNiekerk,
Thank you for reaching out to the Community!
I wanted to let you know that unfortunately, due to Meta’s requirements for using the WhatsApp integration, it is not possible to connect a personal WhatsApp account to HubSpot. Instead, we recommend connecting a Business account for optimal compatibility and functionality. If your client is interested in pursuing this option, we can guide how to convert a personal account to a WhatsApp Business account. Detailed instructions can be found in WhatsApp’s official documentation.
Hope this helps clarify,
Diana