VIEW-ONLY seat

[DJames79]

Hi all,

So today’s question is our view-only seats assigned to our MD’s are no longer seeing all the same areas as they did before. Has something changed on this from HubSpot, I can’t find an update or news on this. The only change we had applied was the new top level navigation showing Sales in a seperate menu item, could it be this?

[karstenkoehler]

Hi @DJames79,

Navigation changes should not affect this, no. The view-only seat would however remove editing access and access to any paid tools, see here: Assign and manage seats

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View-Only Seat: allows your user to view your subscription services. Users with a view only-seat cannot make any changes to the account. There are certain tools inaccessible to View-Only Seats (e.g. social posts, forms).

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If it looks like users have lost certain permissions, can you confirm they have the required permissions? Manage user permissions

Best regards

[DJames79]

Yes, the items they used to see are no longer listed in the list of boxes under permissions. They have never had editing permission—no access to the Sales section or Service , hence why I mentioned the new menu.

[karstenkoehler]

@DJames79 could you please provide some examples? What were they able to before / access before which they cannot now?

[DJames79]

They can’t see Sales at all, Forms, Design manager and a few others.
This is one shot of my screen which they could

[karstenkoehler]

@DJames79 the forms tool and design manager are indeed not included in a view-only seat, as far as I can tell, this is expected behavior.

[DJames79]

Hmmm, maybe we had a bug before because my MD was able to see all the sections mentioned. No worries if this is normal, just odd that he can’t now see them. Thanks for your help.