I have an issue with not being able to see certain aspects of the system as an admin unless I have a paid sales seat. It essentailly renders me useless to make effective updates and maintain the system. Additionally, not having at minimum view-only privelage to things like Leads can cause a lot of distruptance with other employees.
For example: Lead Card dont appear to be viasable as a non-sales seat user. When interacting with potential leads on an admin basis (i.e. sending mailers, updating email campaigns), I cannot quickly know the status of the lead based on what the rep has updated on the lead card, the most up to date information. I set up automations in the lead property section of Hubspot to update the lead status on the contact level when a lead card is changed, but it doesn’t update cards from the past in that automation flow, only those in the future.
We also cannot create lead cards for salespersons, which is a quick and easy way for employees to advise salespeople of a new opportunity.
Additionally as an admin it is very frustrating not being able to create or edit playbooks and sequences without a paid sales or service seat. Even though we aren’t the person’s utlizing them, we need to be able to test, create, and edit these tools for our employees use. The cost of entry to hubspot is already so high, it is very cost innefficient to ask businesses to pay another monthly fee for edit features to software.