Videos not loading

Academy HubSpot Academy Support
1

I have been trying to watch the videos for an academy course, but they are not loading. I have tried turning off add-ons, clearing cache, using different browsers, but nothing seems to work

2

Hi @l_dawgh,

Thank you for reaching out! Are you able to take a screen recording of the issue you are experiencing on your end? Is this an issue you are experiencing with videos in one certification or across all courses/certifications?

Best,
Cristina

3

This is the case for all of them

Here is a screenshot

37585i8E28FAAA3A93F8A1.png
37585i8E28FAAA3A93F8A1.png998×441 64.1 KB

4

This is the case for all of them

Here is a screenshot

37585i8E28FAAA3A93F8A1.png
37585i8E28FAAA3A93F8A1.png998×441 64.1 KB

5

Hi @l_dawgh

When you’re experiencing loading issues with Hubspot academy videos, Here’s how to get those videos working again:

> Try adjusting the video quality to the smallest number available, check if the video loads now.

> Open Incognito mode and navigate to the same HubSpot academy video. If the video plays this time then the problem is in your browser extensions, plugins, or in some cases google account.

>If Videos still not playing, restart and allow your operating system to install updates if it has any.

If you have tried everything but you still can’t play any videos, the problem may not be on your end.

The easiest way to see if the problem is in the backend and not in your device is to try by opening the same video from a different device
Hope this helps.
Thank You.