I have been on HubSpot more than 2 yrs and watched so many videos from academy and learnt but this time don’t know why it’s not playing.
Hi @Sanukumar,
Thank you for reaching out! We’re sorry to hear that you are running into an issue with the videos. Can you please check your internet connection? Would you mind also clearing your cache and cookies from all time following these steps? This process refreshes information in your browser and often allows HubSpot to work more smoothly.
Is this issue happening across all videos or just specific ones?
Best,
Cristina
Not sure if it helps, but I had a similar issue a while back when my browser needed updating. I use Chrome for work, and videos played fine; I used Firefox at home, and academy videos didn’t play. Turned out checking for Firefox updates fixed.
In addition to Cristina’s suggestions, might be worth checking your browser is up-to-date?