Hi! I already deleted my extensions, restarted my laptop, and tried incognito, but it still says “Have trouble watching this video?”. Please help and thank you in advance!
Thanks for posting here, @Dvnadvrgra! I’m sorry you’re having trouble here.
Thanks for confirming the steps you’ve taken so far.
Is it for all the videos in the Inbound Certification, or just a couple? If it’s just specific ones, would you kindly let me know what ones?
Have you also tried loading the videos on another network or off wi-fi on your mobile device? There may be something within your connected network/VPN/firewall preventing this. If you’re still having this issue, will you kindly reach out to our Support? You may need to record a HAR file and send it in.
Take care,
Nicole
Community Helper & Sr Support Specialist
Our community moderators may not be timely in every response. Here’s how to reach out to HubSpot Support with any questions related to challenges within your HubSpot account, including the Academy.
I switched to data and it worked. Thank you! it must be with the firewall… Should I just turn it off when I go back to wifi?