Video Lessons Not Loading

Academy HubSpot Academy Support
1

Hi Hubspot Support - the video lessons in Hubspot Academy are not loading, and I can’t watch any of the certification content I need to do. I click into the lesson, about half a second of the video loads, then it gets stuck. This occurs for all lessons, not just one.

This occurs using Chrome 90, in its normal mode, normal mode with adblock turned off, and in Incognito mode (ie no extensions). It also occurs in Safari. I’m on a Mac, OS version 11.2.3 and I’m trying to watch Hubspot Marketing Software.

I see in other threads you asked for video; here’s a video of the issue. 2021-05-14_11-41-59 - TechSmith Screencast After about half a second of video loads, it just gets stuck and doesn’t play. Toggling play/pause, changing the speed, and changing the video all do not make any difference - it just doesn’t load or work.

I can play other videos elsewhere just fine, like YouTube, and my bandwidth is totally fine.

Help?

2

Hi @CJohnson9 ,

Thanks for reaching out and bringing this to our attention. We are unable to reproduce this on our end at this time. Can you please complete a browser cache flush from “All Time” (instructions here) and if you are still seeing loading delays can you please have your IT team assist with a DNS cache flush. If after both, you are still seeing issues locally with the video playback, please let us know!

Best,

Ryanne

Academy Specialist

3

Just noting that I never successfully got this to work on my computer :disappointed_face: My workaround for this bug - watching the video on my iPad instead.