Using a single email across multiple contacts Multiple

HubSpot Ideas

Status: Idea Submitted

1

Hi,

Alot of my contacts use the same departmental email address. Hubspot does not allow me to enter multple contacts using the same single email. Email is not a unique indentifier to a contact and for a CRM thi is a rather flawed approach.

My suggestion is put a feature in that assigns a lead contact to email used multiple times, then that is the indivudal assigned to communcaiton on that email and the consent permissions etc are assigned to that indivdual? That would seem an easy feature to solve a big headache with getting wider adoption of hubspot across my team.

Use custom unique identifier instead of email address
2

I agree! We have so many customers that use a shared emaill address like sales@companyname.com and we really need to have that email address under each of the contacts!