Uploading Multiple Files in Forms

Marketing & Content Hub Tips, Tricks & Best Practices
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1

Hi!

I’m currently creating a form with the file upload feature and have selected to upload multiple files. However, when I go to upload two files, only one appears visually on the form when it’s being filled out and in the contact’s attachments after the form is submitted. Do you know what the problem could be?

Thanks,

Rebecca

2

Hi @becsoto,

Could you confirm that you clicked the orange “Update” button in the top right corner of the forms editor? Before doing so, the changes are only reflected in the editor but not pushed live. If you last updated your form before adding file upload fields, that would explain why they’re not showing up.

Also, are you making sure to select multiple files at once (instead of selecting one, confirming, then selecting the next)? Unless you select multiple files at once in the upload dialogue window, HubSpot will only upload one file.

Hope this helps!

3

Hi
To answer your query
this could be because of two reasons 1) The file size limits for file upload fields are 100MB for a single file and 500MB in total for multiple files. 2) the multiple files must be selected in the same window when prompted to upload. Otherwise, every next dialog open will overwrite the previous request.
Thanks
Hetashi koura
Grazitti Interactive