Unbounce email request for login verification codes

CRM & Sales Account & Settings
1

Hi HubSpot Community Team,

Two users in our account are currently unable to receive login verification codes. It seems their email addresses have been flagged with a hard bounce in the internal notification system.

Could a moderator please assist in removing the bounce status (unbounce) for these two email addresses?

  • [email 1]

  • [email 2]

  • Hub ID: [ID]

Thank you in advance for your help!

Moderator note: For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

5

Hi!

This issue usually occurs when the company’s mail server blocks HubSpot system emails before they reach your inbox.
I recommend following these steps to resolve it:

  1. Check with your IT team: Ask them to add HubSpot’s notification IPs and email addresses to their list of allowed senders (allowlist). If they don’t do this, the account will get blocked again even if you unblock it.
  2. If you have a paid plan: Open a direct ticket with technical support via the Help (?) button inside your HubSpot account. They can remove the restriction (unbounce) within a couple of minutes.
  3. If you have a free plan: You’ll need to wait for an official Community Manager from the HubSpot team to review this post so they can contact you privately and check the emails.

Hopefully, this gets resolved soon! Best regards.