Unable to receive Hubspot login code over email

Smart CRM & Sales Hub
1

Hey,
I’m unable to receive the Hubspot sign-in code over my email - vaidehi.garg@vdo.ai
Request to un-bounce this email.

2

Hi @ASharma732
Did you already tried this?

Remove a HubSpot user’s hard bounce

If HubSpot users experience issues that cause their email addresses to bounce in HubSpot, Super Admins can unbounce those users’ emails once the issues are fixed. This process only applies to email addresses that belong to HubSpot users in your account.

  1. In your HubSpot account, click the settings icon in the top navigation bar.
  2. In the left sidebar menu, navigate to Users & Teams.
  3. Hover over a user who has had emails bounce and click the Actions dropdown menu, then select Unbounce email.
  4. In the dialog box, confirm that you want to unbounce this user’s email.

After waiting a few minutes, you will now be able to email that user from HubSpot.

Regards

3

Hey @RomyFuchs1 , thanks for the reply. The issue however is that my teammate (vaidehi.garg@vdo.ai) is not able to sign in to Hubspot. When she’s trying to sign-in, a verification code is required, which is sent by Hubspot over her email. The issue is that she’s not receiving that code/email. Since, this has happened before, I know that its because my teammate’s email is in the bounce list of Hubspot. Last time also, I posted in the community and @Berangere helped me by unbouncing my email from Hubspot.

4

@RomyFuchs1 This is what I’m seeing after following the steps-

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6

Hey @ASharma732,

Thanks for bringing this to the Community – and thank you @RomyFuchs1 for your help so far!

I’ve taken a look at the User’s email history and I’m seeing that the most recent login code sent to that address was successfully delivered today “August 18, 2026 4:36 AM EDT” That said, I’m not seeing that the User is bounced.

To start, can you please have the User check All of their folders in their email client. E.g. All, Spam, Trash, etc. The email would have come from noreply@notifications.transactional.hubspot.com

Hope this helps!

Sam, Community Manager