The workflows allows us to do many things, but I am a bit surprised we cannot trigger a workflow after a chatbot interaction.
For example, if a contact on the chatbot says he would like to be called back, Iād like to have a workflow triggered which could send this new contact into my CRM.
If you think this is a good idea, please upvote the topic !
Are you using chatbots for the Facebook Inbox? I have a workflow built that assigns some items if they come through the Inbox.
But I understand what you are saying. I would love the information they give in the chatbox (ex: email address) to automatically fill the email box if they are not in the system.
The workflow I have built atleast will make a new contact record for this person just not have all the details.