Tree structure view in Helpdesk

Status: Idea Submitted

Folders with views can only be on one level. It would be nice if you could create a view that supported a tree structure, so that under a view you could have several new folders. These subfolders inherit the filters set in the main folder, while also having their own individual filters. This will allow you to set up folders more quickly with a better overview of the total number of cases and the number in parts of this total. It will also eliminate the need to filter to sort the cases that need to be worked on. An example of what it might look like