tickets setting in inbox

[Jaylin]

Hello Good Morning everyone in Community,

i have a question about setting tickets in Inbox. it will create ticket by Form, and i don’t want to assign an owner.

when i click edit from [Treating incoming conversations as support tickets ], the value of the tickets owner just have 3 choice, 1 is Inherit conversation owner, 2 is Contact’s existing owner and 3 is Specific user.

it seems that all the dropdown values will assign to a person, but i don’t need it. how can i realise that creating a ticket without owner?

[karstenkoehler]

Hi @Jaylin,

If you don’t assign conversations automatically (see toggle in your first screenshot), then inheriting the conversation owner (second screenshot) should mean that tickets are not assigned. No owner is inherited. Have you tried this?

Best regards

[Jaylin]

ok， i’ll try it！ thank you！