When I restrict the Ticket Status to Open on the Create Ticket I can still see all the status with You can bypass the pipeline rule set here on the Create Ticket Form.
I want to set the Create Ticket Form to Open only, once in the ticket they can amend the status. How do I do this?
Hi @CGraham44,
The create form lets some users skip pipeline rules, correct:
These exceptions can be found in the pipeline rules settings:
“Note: These rules do not apply when creating or editing tickets via pipeline automation nor to super admins or users with permission to edit property settings.”
If you don’t want certain users to be able to skip statuses, you’d have to make sure they’re neither a super admin, nor do they have property editing permissions.
Best regards
Perfect thank you! I’m a super admin so this is why I could see it 
