Ticket - New Editor Form

Smart CRM & Sales Hub CRM
,
1

Hi,
do you know when will be available the ticket automation in the new editor form?
Tks

2

Hi @RGasparetto,

The product team hasn’t shared whether there working on this or when this could arrive, as far as I know. I’m sure however they have it on their radar.

Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/New-Forms-Editor-Key-Missing-Features-From-Legacy/idi-p/1028277

These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I’d recommend commenting and upvoting.

You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I’d appreciate it, too.

Have a great day!

3

Hi @RGasparetto,

This is now available:

Ticket Properties in the New Forms Editor

What is it?

With this update, you can:

  • Use Default & Custom Ticket Properties - Capture details needed to create and manage tickets, including custom fields tailored to your business.
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  • Incorporate Ticket Properties in Multi-Step Forms - Collect ticket-related information across multiple steps for a smoother user experience.
  • Leverage Conditional Logic & Redirects - Dynamically show relevant ticket fields based on user inputs and control form submission behavior with conditional redirects.

Why does it matter?

Tickets in HubSpot are used to track and manage customer requests. With this update, you can now add ticket properties to forms created in the new forms editor and collect ticket information directly through forms.

How does it work?

  • To build a Support form that includes ticket properties, you may choose the “Support form” template to get started or add existing ticket properties from the properties side panel, or add fields and connect them to existing properties.
  • You have to connect a form with ticket properties to a Help Desk or an Inbox.
  • When a form with ticket properties is submitted, it creates a ticket in the connected Help Desk or Inbox. You can see this setting under the “Submissions Settings” for the form.

Who gets it?

All hubs and tiers

Best regards!