Teams - Chat documentation

Hi, does anybody have a solution to document teams messages automatically within the Hubspot contact record? We have the problem that we very often communicate through Teams with our clients. the referring communication we copy past manually into Hubspot. That takes to much time and is not very save. So i am looking for any automated solution.

Hey @CFieg and Happy Friday! :raising_hands:

Great question, thanks for asking the HubSpot Community!

At the moment, there isn’t a native supported solution for Teams chat messages. I’d recommend adding your upvote on this Idea “How to log chat record from MS Teams?” for more visibility.

Now, let’s consult our Top Experts: Hi @HubDoPete, @Mike_Eastwood and @evaldas can you think of an integration or a workaround that could help @CFieg, please?

Thanks so much and enjoy the weekend!
Bérangère

Hi @CFieg

A Custom Integration using the HubSpot Conversations API connected to the Microsoft Teams Messages API could automate the process for you. This would be a custom build and it would require a server (so monthly costs) to push and pull data between HubSpot and Teams.

So it’s definitely possible, you could Vibe Code it it you’re feeling adventurous? But for commercial operations I recommend a more reliable approach.

Cheers
Mike

p.s. thank you for the mention @Berangere