When in the Task queue, selecting the Task Title should link to the Task details.
Currentlty, if there is no associated Company assigned, it links to the associated Ticket’s Activity view (not Task view):
When there is an associated Company, it links to the Company page:
The expected behavior is that when selecting the Task Title, it will go to the Task’s page, not either of these current outcomes.
Thank you for reaching out and for these screenshots.
I’m not sure which page you want the task title to redirect to, can you send a screenshot of it? Do you mean the record page on the “Notes” tab or something else ?
I also tried to reproduce what you’re saying but when there is no associated company I get to the contact’s page but not the ticket page.
Thank you!
Best
Tiphaine
Hi @TitiCuisset,
I’d like the Task title to link to the ticket’s Tasks page, similar to this:
Regarding the the scenario when there is no associated company, these screenshots show how it is linking to the ticket:
Thanks,
Jessica
Thank you for your reply and sorry about that I definitely meant the Tasks tab and not the notes tab…
I had a look and this is expected behaviour at the moment, however I definitely understand how this would make sense and be useful for you and other users, I’d recommend posting an Idea in our Ideas Forum regarding this. That way other users can upvote it; and the Product Team regularly monitors the Forum.
You can then share the idea in this thread as well so that other users can see and upvote it!
Thank you!
Best
Tiphaine
