I have a paid Survey Monkey account and have enabled the integration within Hubspot CRM. My responses sync with the email collector and I can see the number of respondents. What I can’t see it the responses in the contact record. I can only see they have completed a survey.
Why won’t it pull the responses through to the activity feed? It says I need a paid Survey Monkey account but I have a paid account. Any ideas?
Hi @Transformation,
Have you ever been able to see the information on the contact record? In other words, did this issue just start?
If you’ve followed the steps within the user guide and are still experiencing this issue, can you please send along some example contacts (either through here or direct message) so that I can investigate this matter further with the Support team?
Thank you,
Jenny
Hi Jenny,
Solve it. When upgrading the Survey Monkey you need to disconnect it from Hubspot and then reconnect it once you have upgraded. I did this and it has now pulled all the records and responses through. Solved!
Great news! So glad the issue is resolved, and thank you very much for sharing the solution with the Community!
