Would like to be able to setup priority standards to create and set a low, medium, high priority for ticket assignment.
In our support queue we use fields in our ticket queue but we do not have a way to cumulatively use all three to assign the priority to each ticket. We would like to use Current ARR, Org Type, and Invoice Date to populate the Priority.
For example, if the ticket is in this bucket of current ARR (assign a value range), this org type, and invoice date is next, priority equals high, medium, or low.
Once we have this option, we can then take tickets in priority order instead of FIFO.
