Does it only work with email? We need it for inbox in general - whatsapp is a must in latam and I can’t split tickets that come from whatsapp in hubspot. I just moved from zendesk that was chosen before hubspot had a working helpdesk, but it seems that I will need to undo the migration knowing that once a ticket is opened for a contact and associated with a conversation, it will remain forever the ticket that gets reopened when this customer needs anything else doesn’t matter how long or how different the issue may be. It is just frustrating that we can’t put the ticket on a status that is “permanently closed” meaning that any new message will trigger a new ticket. This workaroud using workflows should be done by the hubspot backend when a status is marked as so.