Shopify App Approval

Develop, Build & Integrate Marketplace Apps
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Does HubSpot sign custom End Recipient Acknowledgement Forms (ERAF) for individual developers publishing on Shopify?

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Hey @bridge,

Thanks for posting in the Community!

I’d like to tag in a few Community experts here to get their insight. @Anton, @alyssamwilie, and @EValdes - are any of you able to tag in here?

Shane, Senior Community Moderator

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From what I’ve seen, HubSpot doesn’t typically sign a custom ERAF (End Recipient Acknowledgement Form) specifically for individual Shopify app submissions.

In most cases, they rely on:
• Their standard terms of service / developer agreements
• Public API & app usage policies
• And platform-level compliance handled through the app ecosystem

If Shopify is requesting an ERAF, it’s usually about confirming how user data is handled (especially for integrations touching customer data).

:light_bulb: What You Can Do Instead:

• Check if Shopify accepts standard HubSpot legal docs as a substitute
• Reference HubSpot’s data processing & privacy documentation
• Clearly document your app’s data flow and permissions (this often satisfies review teams)

:warning: Practical Insight:

Most developers don’t go the custom ERAF route unless:

  • They’re a large partner
  • Or working on enterprise-level integrations

For individual developers, approval usually depends more on:
:backhand_index_pointing_right: Data handling transparency
:backhand_index_pointing_right: Permission scope
:backhand_index_pointing_right: Compliance with Shopify + HubSpot policies

:speech_balloon: Curious:

Is Shopify explicitly asking for a signed ERAF from HubSpot,
or just a confirmation of end-recipient data handling?

That detail might change the best approach :+1: