End Recipient Data Acknowledgement

Develop, Build & Integrate App Development
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Hi HubSpot Team,

Shopify requires us, as the developer of the Shopify integration, to provide an End Recipient Data Acknowledgement Form when Shopify Merchant Data is transferred to an external platform such as HubSpot.

Our application, developed by Elden Software, allows Shopify merchants to synchronize their Shopify data with their HubSpot CRM account, including customers, orders, products, and other relevant merchant data.

Shopify therefore requires HubSpot to be identified as the End Recipient and to acknowledge Shopify’s API Terms and the requirement not to use Merchant Data to solicit merchants to leave Shopify.

We have attached the acknowledgement form for HubSpot’s review and signature:

End Recipient Data Acknowledgement Form

Could you please review the form, have an authorized representative sign it, and send the signed copy back to us?

Thank you very much for your assistance.

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Hi @Ethan and thanks for reaching out to the HubSpot Community!

Let me check on this and I’ll get back to you.

Thanks for your patience.

Bérangère

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Hi @Berangere How are things going? I’m still waiting for the results from you.

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Hi @Ethan and thanks for following up!

I haven’t forgotten about you :slightly_smiling_face: I’m just checking a few things internally and will get back to you as soon as I have an update.

Thanks so much for your understanding!

Bérangère

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Hi @Berangere Do you have any new information about this process? Thank you.

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Hi @Ethan, I hope that you are well!

Sharing an update here: For information, we don’t typically sign forms like this with independent developers.

However, since we have our own listed app on Shopify, we’ve already agreed separately to Shopify’s API terms and conditions.

Thanks,

Bérangère

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Hi @Berangere

Thank you for the clarification.

Just to confirm my understanding: since HubSpot already has a separate agreement with Shopify and has agreed to Shopify’s API terms and conditions, does this mean that HubSpot does not need to sign a separate End Recipient Data Acknowledgement Form for our integration app?

Thanks again for your help!

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@Berangere Shopify requires a signed agreement before approving my app. Do you have a solution to help me with this? I have already contacted them and have been waiting for days; I would really appreciate your help.

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Hi @Ethan and thanks for following up!

Let me double check on this and I’ll update you here!

Thank you,

Bérangère

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Hi @Berangere Is there any update? If you need anything—such as a business license or my signature—please let me know. Thank you.

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Hi @Ethan, I heard from the Team and that’s correct! Since HubSpot is already subject to the API terms, we believe it is unnecessary to sign the End Recipient Data Acknowledgment Form.

Thanks, I hope this helps clarify things.

Bérangère

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Could you please tell me exactly where I can find your API terms regarding this matter? Thank you.

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@Berangere Could you please tell me exactly where I can find your API terms regarding this matter? Thank you.

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Hi @Ethan, to reply to your question, here is the link: Shopify API License and Terms of Use - Shopify Ireland

I’ll also check internally in case we have another link, I’ll update here if we do.

Thank you,

Bérangère

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@Berangere I’m referring to the parts of your documentation that address compliance with data terms regarding my form—not Shopify’s own documentation. Can I freely quote that to convince them that a signature isn’t required? Please let me know if that works.

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Hi @Ethan and thanks for following up!

Yes, I can confirm that no signature is required. Regarding the link I shared, those are the right terms. Because we are a listed app on Shopify’s platform, we are subject to those terms.

I hope this helps!

Thanks and let us know if you have additional questions.

Bérangère