Shared Draft for Help Desk Users and Teams

[kenrs]

Yes! Please HubSpot team, can you add this to your roadmap? Seems this has been acknowledged in another community post–

Draft and Save an email in help desk

Hi everyone, Sophie from the help desk product team here with an update: drafts are now live to all in help desk. We really appreciate you upvoting and sharing your feedback on this! We’re also aware of feedback around team drafts (i.e. being able to see other users’ drafts). At this time this is not on the roadmap, but we will continue to monitor this idea and others as folks share any additional context or use cases around that request as we look to prioritize future roadmap planning. Thank y…