Shared Draft for Help Desk Users and Teams

[PatrickCorpuz]

HubSpot Helpdesk should have: Draft Management & Sharing Ability that allows HubSpot users to:

1. Save individual user drafts.
2. Share drafts with specific users and/or teams thru shared links or user tagging.
3. Collaborate on drafts quality checking before sending.
4. Promote high-quality drafts into reusable templates or snippets.

This will enable our organization to perform quality control on important emails before they are sent to clients, following a Draft → Shared → Approved workflow.

[kenrs]

Yes! Please HubSpot team, can you add this to your roadmap? Seems this has been acknowledged in another community post–

Draft and Save an email in help desk

Hi everyone, Sophie from the help desk product team here with an update: drafts are now live to all in help desk. We really appreciate you upvoting and sharing your feedback on this! We’re also aware of feedback around team drafts (i.e. being able to see other users’ drafts). At this time this is not on the roadmap, but we will continue to monitor this idea and others as folks share any additional context or use cases around that request as we look to prioritize future roadmap planning. Thank y…