We just want to set the ticket owner to the first reply agent. So if a employee reply from out the ticket (not fromout conversation inbox) set the ticket owner automatic to the agent who replied fromout the ticket :).
Status: Idea Submitted
I also want to know the how to do this too. Can anyone advise? Thank you
That has been our issue as well, we are an online distributor and most of our communication is through Hubspot. It would be nice if the system were able to recognize who has been working with who ( the first agent to reply back on that thread) and assign the tickets accordingly.
This is a very helpful function and I’m surprised that Hubspot still doesn’t have it. I’m having a hard time managing our tickets because people tend to set the ticket owner. I regret agreeing to switch to Hubspot.