I created a Sequence with seven steps. The first step deployed, but the second has not even though I had the email to be sent four days later. Not sure what I have done incorrectly. Does anyone have an idea?
Hi @SHunter16
Could you please share what your sequence looks like, what the steps and settings are?
It is a bit hard to support or advice without seeing what is going on and what you have setup.
Thanks
Frank
Hi @SHunter16
Thanks, in the first screenshot that shows the “sequence summary” you cut off the stats part of the 2nd email, what does that say? First email had 13 sends, and 8% reply - which would mean one person replied. I can see 2 unenroll criteria are active - these are when people reply to an email or book a meeting, so 1 of those 13 would now be unenrolled.
In the performance tab you can see which steps have been completed and which status contacts in the sequence have.
In the enrolments tab you can also check the status of contacts who have been and currently are in the sequence.
That should tell what happened to these contacts and where they are in the sequence.
Frank