Sending emails problem

Smart CRM & Sales Hub Sales Email
1

Hi, I am sending individual emails to my clients from HubSpot and everything looks normal, it appears as sent. but right after I send the email, I receive an email on my outlookk invoice saying that the email was rejected, I tried many times to many different emails and I keep on getting the same. If I send the email directly from my outlook , it goes through withoiut a problem. Please help me, I don’t know what to do anymore.

Thanks.

2

Hi @CAlvarez ,
I will advise you to disconnect your personal email and connect it again.
Also re-install the outlook extension again.
Also sharing this troubleshoot article here .

Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regard.

3

I tried everything above, I just can’t. I even added another company email and is not working.

Please help me.

4

Hi, I really need your help, I just can’t find a solution. Everything was working fine and I have tried everything you told me. I am attaching screenshots of exactly what’s happening. I hope you can help me.

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5

Hi @CAlvarez,

Could you please share the exact error message?

Similar to this thread, we can help better if we have all of the information: All e-mails sent from Hubspot are instantly rejected

Best regards

6

Thank you. On the CRM, appears as email sent

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But, on my outlook inbox, I instantly receive a notification like this:

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I tried multiple times, with multiple email single addresses and I just get this, could you please help me?

7

Hi, I sent you a couple of screenshots yesterday, I hope you can check them out. I really need your help. Thank you.

8

Hi @CAlvarez,

This can be caused by HubSpot Sales email tracking, when you’re sending an email through your connected inbox. When you send a tracked email, HubSpot embeds an invisible one-pixel image into the email message once it is sent. When your recipient views the email and the images load, you will receive a notification that the email has been opened.

Email clients can of course detect it and decide to reject such emails. More on this here: Understand HubSpot Sales email open and click tracking | Knowledge Base

You can try and disable this tracking: Turn off one-to-one email tracking or attachment logging

The error message reads that traffic is not accepted by your IP, so unfortunately the damage might already been done and emails aren’t accepted anymore at all. The explanation for your rejection reads: “The majority of traffic from this tenant has been detected as suspicious and has resulted in a ban on sending ability for the tenant.”

Since this happened on the receiving end and you don’t have any leverage with a big email service provider like Hotmail, you’ll have to switch to your regular Outlook emails for these contacts.

Best regards!