I am unable to send emails through Hubspot as they keep bouncing back. I have been through this with someone in Sales, have disconnected and reconnected my email, cleared cache and cookies and it is still happening. If I send the emails direct through Outlook, it’s fine. It only happens through Hubspot.
@CHirst are you sending emails via the contact record, like 1-to-1 emails? Or in the email marketing tool? Are you seeing the bounces in the contat record? What is it telling you for an error message?
I know HubSpot has tight email guidelines, and if a business has been dinged for spammy emails, they’ll lock stuff down so their email sending score doesn’t take a big hit. Here’s a resource I often share with new users.
I’m sending them as a 1:1 email through contacts. The error is
Your message wasn’t delivered because the recipient’s email provider rejected it.
Diagnostic information for administrators:
Generating server: CWLP123MB3265.GBRP123.PROD.OUTLOOK.COM
nadiezda-90@**bleep**
Remote Server returned ‘550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to Email nondelivery reports (NDRs) and SMTP errors in Exchange Online - Exchange | Microsoft Learn AS(7230) [CWXP123MB4472.GBRP123.PROD.OUTLOOK.COM]’
Original message headers:
Received: from CWLP123MB3265.GBRP123.PROD.OUTLOOK.COM ([fe80::ed77:6512:7780:3b40]) by CWLP123MB3265.GBRP123.PROD.OUTLOOK.COM ([fe80::ed77:6512:7780:3b40%3]) with mapi id 15.20.5482.016; Tue, 2 Aug 2022 09:43:39 +0000MIME-Version: 1.0Content-Type: text/plainDate: Tue, 2 Aug 2022 09:43:39 +0000Message-ID: <CWLP123MB326597BEBC3CA8ED5E8EFA77C69D9@CWLP123MB3265.GBRP123.PROD.OUTLOOK.COM>Subject: Magazine delivery route offer.
If this is because it has been reported as spam, how do I get this fixed please?