Hello Community,
I used to send email via hubspot to my client.
However, I cannot send email to my colleague as the pic below.
May I know if there is any solution for me?
Yours,
Ng
Hi @CNg4,
There are a few reasons why this email could’ve bounced. You can learn more about bounces here: Email bounce types
For emails sent as a one-to-one sales email from the HubSpot CRM, you should at some point have received a bounceback email in your inbox – detailing the reasons for the bounce. If you can’t find that email, trying sending the email from your actual inbox (not the HubSpot CRM) and use the BCC email address. There are two possible outcomes: The email goes through (and you can unbounce the contact in HubSpot, more below) or it doesn’t and you get a bounceback email explaining why it bounced.
If your email goes through (or if you’re sure that this bounce was only temporary), you can unbounce the contact: Send emails to contacts who previously bounced
After doing so, you should be able to send emails to this contact again.
Hope this helps!
Dear Karsten,
Thank you very much for your message.
I think my email goes through (I send email to myself using company email account) as below:
This pic shows that I successfully sent and received email by outlook from my company email account to myself.
This pic shows my email sending from my outlook (I applied bcc forward to hubspot already) has been recorded in Hubspot as well. (However this contact is still being classified as "Contact has bounced.)
And finally I still cannot send email in Hubspot directly.
Your advice is appreciated.
Yours,
Ng
Hello @CNg4,
Could you follow the steps here to unbounce the contact then? Send emails to contacts who previously bounced
Best regards
Hi @CNg4,
I didn’t catch that you were using the free products. I’m afraid you don’t have access to this option then. If you want to email this contact, you’d have to do so through your email client, using the BCC address – or alternatively upgrade to a Professional subscription.
Best regards!
Hello Karsten,
Well noted… thank you very much for your help.
Yours,
Ng
Hello Karsten,
By the way, when I send out email to my friend (testing1111) via outlook,
the email could be recorded in my frend’s profile in Hubspot as below:
However, this email has not be record in my profile like below:
May I know if this issue is related to free account as well?
Many thanks,
Ng
Hello @CNg4,
Sent emails only show on the recipient’s record, not on the sender’s, that is expected behavior – regardless of the version of HubSpot you’re using.
Cheers!