In workflows with multiple branches, identical action steps are often repeated across different paths. However, updating each step individually when a change is needed can be highly time-consuming and inefficient.
For example, imagine a workflow that sends an email for different countries and creates a ticket with a country-specific name. Each country follows its own branch, but at a certain point, they all share the same action step. If this action—such as setting the ticket category—needs to be modified, you currently have to update each occurrence separately.
A more efficient solution would be to enable multi-select editing, allowing users to select and modify multiple identical actions at once. For instance, selecting all ticket creation actions and updating the category for all in a single step would significantly reduce manual effort and improve workflow management.