Trying to to Opportunities and Deals to speak to one another but getting this error… “Default sales process unavailable” These Salesforce records can’t sync to HubSpot because the default sales process is no longer available. Fix in Salesforce: Assign a new sales process to this opportunity. Apparently it relates to the Record Type… but I can’t find answers about what the problem actually is. Most annoying thing is that the Record Type ID from SFDC to Pipeline in Hubspot is set to DO NOT SYNC… Please help!
We are encountering this same error during the import of opportunities. These did not properly have an OPPORTUNITY RECORD TYPE set, but they do now. ANd I’ve made sure that the new OPPORTUNITY RECORD TYPE has a defined “Sales Process” show in SFDC.
Still not sure how to resolve this sync issue. Any guidance appreciated.
Yes… Record Type, Sales Processes, Pipeline… they are all linked but I can’t find a reasonable or logical answer as yet…
Update: Fixed it 
.
Essentially the Hubspot Pipelines caused the problems… setting this up or adding them from the Hubspot side has caused the issues… We aren’t using Deals yet, so we are able to delete all the HS Pipelines and reset everything…
In doing so, the sync automatically created the Default Pipelines based on the Salesforce Sales Processees and settings from SFDC.
What if you cannot delete all Hubspot pipelines?
Hi @NouraMekhane,
It looks like the sales process assigned to your Salesforce Opportunity may no longer be valid in Salesforce. Even if you’ve set the Record Type ID to “DO NOT SYNC” in HubSpot, the sync might still be trying to process those records.
Here are a couple of steps that should help:
- In Salesforce, double-check that your Opportunity is linked to a valid and active sales process for its Record Type.
- Also, review your pipeline mappings in HubSpot’s Salesforce integration settings to make sure the Record Type to Pipeline connections are set up correctly.
For detailed support with these sync errors, I recommend reaching out to HubSpot Support, they’ll be able to take a closer look at your specific integration and walk you through resolving it.
Let me know if you have any more questions!
Have a wonderful weekend!
Bérangère
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