Hey community, I wonder if you can help with this please?
My boss was notified by HS that 22 of her sales emails had all been opened at the same time (7.11 am) by leads. I’m assuming that all of leads did not interact with different messages at the same time but was wondering if it is a notification/reporting issue. Any ideas, please?
Thanks
Hi @JJD2000,
I’d recommend not sharing personal information of individuals in a public community. cc @CommunityTeam
Generally, what I would assume happened here, is that either there was a delay that caused these emails to be delivered (and thus received) at the same time or a delay in measuring. I wouldn’t overinterpret this, to be honest.
Open information is not very reliable anymore in 2025, regardless of the platform used. Email clients sometimes open an email to scan it, or to make it load faster once it’s actually opened by a user. Also, forwarding an email to colleagues could also lead to numbers of opens going up in “unnatural” ways.
Best regards!