Hi everyone!
Im trying to find a way, to restrict the access for some users to customer´s files received by ticket updates. I´ve already did it, but just for the tickets using properties. But users can still access all the files sent by customers, consulting the “contact page”. (Even if they cant see their tickets.) 
Hello, @RGomes1 I wanted to invite for this conversation some top experts @SNigam @louischausse any recommendations to @RGomes1 matter?
Ps: Também gostaria de convidar você para a nossa Comunidade em Português aqui posso marcar alguns contribuidores lá também!
kindly,
Pam
Hello,
You should attach files to the ticket record only. Not both the contact and ticket record