Hi everyone, does anyone know why a contact isn’t being restored. I’m still within the 90 days to restore a contact. I restored about 4 or 5 earier, however there is one that won’t restore. I select the lead, click on Restore Contacts, it asks how many contacts im restoring and i put the number 1 in, click Restore and it says 1 contact has been restored. I wait a few and hit refresh and search for it and it’s back in the recycle bin. Any help would be greatly appreciated.
Thanks for posting @ErikSvend.
I can definitely understand your frustration and appreciate the effort you have expended so far in attempting to troubleshoot this on your own! You may need additional assistance from a member of our Support team. Please check your inbox for additional details.
Best,
Quincy | HubSpot Moderator
Dani from Hubspot reached out earlier and resolved the issue. If there is the same email address in our database as a contact then the contacts can’t be restored. I changed the email address and was able to restore the contact. Thank you Quincy.