I want all of my helpdesk team to take the Inbound Service Fundamentals lesson however I’m unsure how to report on which team members have taken this lesson. In the Academy I can only see courses in “My Team”.
Hi @NicholasJPower,
Thank you for reaching out. At this time, the ‘my team’ tab in the academyt is the only place to track a user’s progress for certification based courses. Courses and lessons that do not provide certifications cannot be tracked there. With that being said, the academy is user based so at this time, you cannot go into the academy to check on the progress of a user per lesson/track.
I understand the usefulness that this option would bring to your team’s workflow so I recommend that you create a new idea here on the HubSpot Community’s Idea Exchange, so that you, your team and other users can vote for the feature. I’d encourage you to include as much detail as possible in your post. The more the Product Team knows about your idea – who it’s for, what the motivation is, and what the actual product/tool is, the more accurate Product can be when it comes time to prioritize and scope it.
Best,
Cristina