Removing a drop down option in a workflow

Data Data Hub
1

I have a “Segment” drop down list for my contacts.

A contact can be in multiple segments.

I have lists that filter these segments based on multiple criteria (job description, deal association labels, etc…)

I have workflows that set a “Segment” property based on belonging to a list or not

HOWEVER

these workflows are great to ADD a new segment by selecting the “add new value” box when setting my “Segment” property.

But I can’t REMOVE a value from the multiple choice property, even if i can trigger my workflow through removal from list …

Any ideas how to remove just ONE item from a multiple selection dropdown.

Thanks!

2

Hi @PAtlan,

As of now, this would require a custom code action, the help of a developer and an Operations Hub Professional subscription.

It’s indeed not possible to remove a value from a multiple checkboxes property. Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Worklow-action-to-remove-multi-select-value/idi-p/453910

The product team reviews these requests based on their popularity. I’d recommend upvoting and commenting thus.

You can also help others find the request more easily (and drive traction) by accepting my reply as a solution. I’d appreciate it, too.

Have a great day!