We need to be able to drag and drop attachments from the attachment section into the email composer via Helpdesk Conversations.
When you forward an email it will re-attach the attachment, but agents may not want to always forward the entire email.
This is increasingly an issue with the Seperate Conversations update because people are creating new conversations and there is no way to get an existing attachment into it besides downloading the attachment and reuploading it - it is very clunky and should be much simpler then that!