QR Code Scanner not working

Smart CRM & Sales Hub Mobile Application
1

I tried the QR Code scanner.

The camera comes up

Does not recognize the QR code.

I can scan Business cards with no problem

Samsung S9 Plus

Last updated on May 20th, 2022

Version 2.191.1 (106211)

Conversations 2.0.0

2

Hi @tomallen566wm,

Thank you for reaching out to the Community!

Have you already read QR codes with a different app on this phone? Did that work as expected?

If this only happens with the HubSpot app - have you already tried to reinstall the application?

Thank you!

Cheers
Mia, Community Team

3

Yes, I can scan QR codes with 2 other apps
I Uninstalled HS and now it will reinstall. I have plenty of space and tried everything

4

I meant it will not reinstall. I am completely unable to use the HubSpot Mobile App at this point

5

Hi @tomallen566wm, I apologize for the late reply, but I’ve seen that you’re also working with support on this. I recommend following their instructions to resolve the download error. Thank you for your understanding!

Mia, Community team

6

I meant it will not reinstall. I am completely unable to use the HubSpot Mobile App at this point

7

Reinstalling and restarting doesn’t work it still shows invalid formate

8

I meant it will not reinstall. I also tried it on a Galaxy S6. QR code scanner did not work same as S9+. I was able to uninstall and reinstall. Still does not work. So I do not have HubSpot Mobile at all.

9

Hello @tomallen566wm

I apologise for commenting on this as I see it’s an old issue but I can’t find much about this problem anywhere! I’m also having the same problem with QR codes not being recognised (iPhone 13) and I’m wondering if you were able to resolve your issue?

Best regards

Gaynor