When scanning business cards now, I get an error message after it takes a picture of the card saying “something went wrong, please try again”
Card scanning was working fine last week, but this week it does not. I have checked with other users in our company and it seems to be working for them. I am on Android (S24FE - Android version 14)
Hubspot version is 3.115.0
I have un-installed, re-installed, rebooted, cleared cache and data, and the problem remains.
Anyone else having this issue and found a solution?
Hi @RBilyea and welcome, we are delighted to have you here!
Thank you for reaching out to the HubSpot Community!
Just for information, I can see on this article “Import from business card scanner (iOS and Android)” that the business card scanning feature is available on Android devices and iOS devices running iOS 14 or higher. The business card scanner is not supported on iPads. @RBilyea, Can you confirm that you re-installed the latest version of the app?
I’d love to put you in touch with some of our Top Experts and Community Members: Hi @PlanetPluto, @MKing11988, @himanshurauthan, @danmoyle, @RJones-PFNZ, @karstenkoehler, @MCrowley4, @BBTeam are you also using the business card scanner?
If yes, do you experience the same as @RBilyea, please? Did you get it to work?
Also, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
Have a great weekend and thanks so much!
Best,
Bérangère
Thanks for the tag @BérangèreL - noting amiss in my HubSpot app sorry @RBilyea. However I’m on iOS so it may be the difference. I echo contacting support, especially if others in your org are also not experienceing the error.
Hubspot version 3.115.0 as stated in my original post. You tell me if that is the most up to date version. It is the latest version that is available in the Google Play Store.
I’m having the same issue. I can get it to work when I swap between wifi and mobile data but not always. It was working great either way until the beginning of last week.
Hi @SethJohnson49,
Sorry to hear that you are experiencing the same as @RBilyea.
Just like @danmoyle mentioned, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
I hope this will be sorted out quickly for you!
Have a wonderful weekend!
Warmly,
Bérangère
