Property disappeared - help

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1

Hi everyone,

We lost our main user category segmenting property.

I am assuming this went out when we deleted the user that created it. Is that something possible? Is there a way to get it back and restored somehow?

Thanks,

Thibault

2

Not sure what your “main user category segmenting property” is, but no HubSpot properties are normally deleted as part of the HubSpot User deletion process. That would be a HUGE fail.

What version of HubSpot are you using? Have you reached out to HubSpot Support for help with your missing property?

3

Hi Frank and thanks for your answer.

This is what I assume too but can not find how that contact property would have been deleted…

main user category is the way we organize contact: vendor, buyer, partner, etc… This was our only property creating segmentation.

I am with the free version and have no access to support.

Thibault

4

Understood. HubSpot User’s on free tiers have access to support here in the HubSpot Community. That includes support from both official HubSpotters (employees of HubSpot) and from non-HubSpotter Orange People (like us). :slightly_smiling_face:

One solution may be to simply re-create the missing Contact property. Usually, the original data comes back with it.

We hesitate to recommend this solution without seeing what’s going on inside your particular portal -- only HubSpot Support can do that unless you specifically grant access otherwise.

We’ve pinged HubSpot Support to follow-up with your request. Good luck on your project.

cc: @jennysowyrda

Best,
Frank

Chief HubSpot Consultant

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5

Thanks Frank for all clarifications, I am a newbie here.

The missing property did include many types/segments so I am a bit skeptical on the fact they will all come back. Any hubspot official around here to help?

Best,

6

Hi @tibo-arrivage,

@MFrankJohnson is correct; if you recreate the property using the same internal value as the original property, the information will come back :slightly_smiling_face:

Thanks,
Jenny

7

Great, thanks Jenny, it works !

I had some difficulties to find the precise name of the field (french accents are not helping).

If that help someone in future: I got to find it back with error message from zappier not matching fields properly.

Best,

Thibault

8

This is EXCELLENT news @tibo-arrivage … please accept as solved!