Hello,
We have been using the Hubspot-Zoom integration for our webinars for a few years. By adding each webinar’s unique ID to segments and workflows, people can fill in one of our own forms, and the submission will be relayed to Zoom via the integration, allowing them to receive the confirmation email from Zoom and successfully join the webinar when it broadcasts.
Last Friday, I noticed an error alert in our segments saying “This criteria couldn’t be found. It may have been deleted.” for the Webinar ID property (see screenshot).
Do you know anything about fixing this? When I checked again this morning, I found that the error message is gone, but am still worried about this error (see screenshot with everything looking normal):
One thing I notice is that, when the error was showing, the property value was displayed as “webinarID”, whereas when not error was showing, it displays as “Webinar ID”.
I am preparing to send a few promotional emails this week for a new webinar, and I do not want the process being compromised by an issue with the integration, especially with registrants not receiving their confirmation emails.
Any insights into how I might troubleshoot this would be most welcome.
Thank you!
Ed