Is anyone else having trouble with their Zoom webinar integration? I’m running a webinar on July 10 but testing everything now. Even though I’ve got the app integrated it’s not working. There is an error that Hubspot is having trouble with Zoom right now. My test registrations are not flowing into Hubspot. Wondering if this is an ongoing problem for others?
Hi @SamLindsay,
All good on my end – which error message are you seeing exactly? Can you share a screenshot?
If it’s an unspecified error, I’d recommend reaching out to HubSpot support in-app via chat or email directly. They can both investigate directly in your portal and access backend information and more detailed error descriptions.
Best regards
@SamLindsay thank you – if this persists, then this is a case for HubSpot support. Temporary outages are not unusual so if it’s been lil that for minutes only, I’d wait. If it’s been hours, I’d contact support.
Hi, the integration was still having issues after the weekend so I contact support again. They recommended uninstalling and reinstalling Zoom. I did that. It seems to be working now.
Hi @SamLindsay ,
Yes, I’ve seen this issue crop up before.
The HubSpot–Zoom app can occasionally run into temporary outages. HubSpot documents this in their Zoom integration guide (Connect HubSpot and Zoom)
If test registrations aren’t flowing, the first check is always that the webinar is connected to the right Zoom user and is scheduled as a webinar (not a meeting).
If the error persists beyond a few hours, HubSpot support usually advises uninstalling and reinstalling the Zoom app. That forces a fresh token and clears up most sync errors.
From your update, sounds like reinstalling fixed it on your end. That’s consistent with what I’ve seen in the past once the app is reconnected, test registrations should push through to HubSpot again without issue.
It’s a common pain point when prepping for webinars, so good you tested early. Hope this helps.
i am facing same issue
Hi @EMarquardt
Thanks for chiming in on this thread. To help you find a solution, could you share a bit more detail?
- What specific error message are you seeing? (A screenshot would be super helpful if possible)
- Have you tried the solutions mentioned above - specifically uninstalling and reinstalling the Zoom app?
- If you did try reinstalling, what were the results?
The more details you can provide, the better we can guide you toward a solution. Looking forward to helping you get this sorted! Best, Victor