I need to urgently find a way to either have a different attachment/link to the email sent via the workflow to my customer based on their form response. The form creates a contact and I need to use a contact property to base my personalization on. How can this be done?
Hi @VGoradia,
One option would be to create one email each for each option. In a workflow, you can use the branch action to create different paths for each form selection. In each branch you can then place the corresponding email.
If you want to use just one email, you could create a list for each response / variant. Once you have the list, you can use smart rules in your email to display different text based on list membership: Create and manage smart content rules
Best regards!
Hey @VGoradia
You can use both standard options that Karsten mentioned
or if you have Operations Hub Pro and need to this at big scale
this could be done with Programmable emails
(this emails are coded and could chenge the content automatically based on preferences or properties, for example, like products view in your website).
If you need help with this last options let me know.
hope this helps