Organisation and all its data is missing.

Smart CRM & Sales Hub Account & Settings
1

I had two organizations in my HubSpot account and one of the organizations is missing along with all the contacts and data for that organization. Help.

Note - Logged after a long time.

2

Hi @YSingh ,

Do you mean you have 2 different HubSpot accounts and one of them doesn’t have any data inside?

If so could you please share your account IDs and what exactly you are not seeing on your end? Screenshots will be helpful for the Community to better understand your situation (but please hide any private info). Thanks!

3

Hi @YSingh ,
Can you please explain what you mean by two organisations? Were you users in two diff HubSpot account? And one of those accounts don’t have any data anymore?
Regards.

4

Hi @YSingh,

I assume that you’ve checked whether the account can be accessed in the dropdown on the upper right of your account, see here?

If you were using the free CRM, these accounts will be deactivated after 120 days of inactivity. If you need help with your deactivated account, you can submit the form at the end of this article: Recover your inactive HubSpot account

Hope this helps!

5

Hi, @karstenkoehler and everyone else who replied to my query, thank you all.

Yes, my account is deactivated and I have sent a request for reactivation.

Regards,

Yadwinder