Opt Out List

Marketing & Content Hub Tips, Tricks & Best Practices
1

Hi Community,

If I import contacts as an opt out list in HubSpot, does this mean that these contacts cannot recieve marketing emails. Or does this also mean that they cannot receive emails from sequences, 1:1 emails in the sales hub?

2

Hi @AprilG,

Correct, no more marketing emails but sales emails on a case-by-case basis.

This is explained in the knowledge base article about opt-out lists: Import opted-out contacts

You can still send a one-to-one email to a contact imported through an opt-out list as long as you provide one time legal basis with each one-to-one send.

Best regards!

3

Thank you @karstenkoehler, does this also mean they can be included in sales sequences in the Sales hub?

4

Hi @AprilG,

Yes, after confirming a one-time legal basis that shouldn’t be an issue.

Best regards!